Privacy Policy

PRIVACY POLICY

Effective Date: November 3, 2023

Last Updated: August 7, 2026

1. Introduction

Welcome to The Palm House ("we," "us," or "our"). The Palm House provides congregate, family-style transitional and sober living environments for individuals recovering from substance use disorders and related conditions. Our residents are individuals with disabilities whose housing rights are protected under the Fair Housing Act (FHA).

We respect your personal privacy and understand that information related to recovery, housing inquiries, and health conditions is sensitive. This Privacy Policy explains how we collect, use, protect, and disclose information gathered through our website.

2. Fair Housing & Confidentiality Notice

  • Fair Housing Act (FHA) Protection: As a provider of supportive housing for persons with protected disabilities under federal and state fair housing laws, we do not discriminate based on race, color, national origin, religion, sex, familial status, or disability.

  • Disability & Recovery Data Security: We recognize that information concerning an individual's recovery status or disability is sensitive personal data. We maintain strict administrative, technical, and physical security measures to ensure that any recovery-related inquiries or application details submitted through this website remain confidential.

3. Information We Collect

We collect both voluntary personal information and automated usage data when you interact with our website.

A. Voluntarily Provided Information

When you fill out a contact form, request housing information, or submit a resident application, we may collect:

  • Contact Information: Full name, email address, phone number, and physical mailing address.

  • Application Data: General information relevant to housing suitability (e.g., desired move-in date, referral details, or general background information provided voluntarily).

  • Communications: Any messages, feedback, or inquiries you submit through online forms.

B. Automatically Collected Information

When you navigate our site, we may automatically collect standard web log data, including:

  • Device IP address, browser type, operating system, and access times.

  • Site activity, such as pages viewed and links clicked.

  • Standard internet cookies used to optimize website performance and user experience.

4. How We Use Your Information

We use the information collected on our website exclusively to support our mission and provide housing opportunities. Specifically, we use your data to:

  • Process housing inquiries and evaluate prospective resident applications.

  • Respond to your requests, phone calls, or electronic messages.

  • Maintain the safety, operations, and community standards of our residential homes.

  • Comply with applicable local, state, and federal laws.

  • Analyze website performance to improve accessibility and user experience.

5. How We Share & Protect Your Information

We Do Not Sell Your Data: The Palm House does not sell, rent, trade, or lease personal information collected on this website to third parties for marketing purposes.

Third-Party Disclosure: We only share information with external parties in the following limited circumstances:

  • Authorized Service Providers: Trusted partners who assist in operating our website, managing hosting services, or evaluating housing requests, bound by strict confidentiality terms.

  • Legal Requirements: When required by law, court order, or subpoena, or to protect the rights, safety, and property of our residents, staff, or community.

6. Cookies and Tracking Technologies

Our website uses standard cookies and analytics software (such as Google Analytics) to help us understand how visitors interact with the site. You can choose to disable or block cookies through your browser settings. Disabling cookies will not prevent you from viewing or submitting inquiries on our website.

7. Third-Party Links

Our website may contain links to external resource websites (e.g., local support groups, community outreach programs, or government resources). The Palm House is not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to read the privacy statements of any external site you visit.

8. Children's Privacy

Our website is intended for general audiences and adults seeking housing options. We do not knowingly collect personal information online from children under the age of 13.

9. Your Rights & Updating Your Information

You have the right to request access to, correction of, or deletion of any personal information you have submitted through our website. To update your preferences or request the removal of your contact details, please reach out to us using the contact details below.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in legal requirements, housing regulations, or operational practices. Any changes will be posted directly to this page with an updated "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, your privacy rights, or our Fair Housing policies, please contact us at:

The Palm House

Attn: Privacy & Admissions

5621 Palm Ave.

Sacramento, CA 95841

Phone: 916-547-6552

Email: support@sobertransition.com

Website: www.thepalmhouses.com